Privacy Policy

01Marketing cookies and Meta

Only after you accept marketing cookies, Meta Pixel (ID 1063159166538138) measures eligible homepage visits for advertising. Meta may receive your IP address, browser and device information, the page address, referrer and cookie identifiers such as _fbp and _fbc. It may associate these with your Meta account and process them internationally. We do not enable the Pixel on the quiz, results, contact submission, dashboard or privacy pages, or send quiz answers, priorities, patch suggestions or contact details to Meta. Automatic event detection and advanced matching are not enabled in our integration.

Your choice is stored in this browser for up to 180 days. Rejecting is as easy as accepting and does not prevent using the site. Use Cookie settings to withdraw consent for future tracking. We then stop the Pixel and clear accessible Meta cookies on this site; this does not erase information Meta already received. Global Privacy Control blocks the Pixel. See Meta’s privacy policy at https://www.facebook.com/privacy/policy/ for its processing and retention.

02Who is responsible

Find Your Patch is independently operated by Gina Pereira and Manuel Amaral, Independent Affiliates with Super Patch. It is not operated by Super Patch corporate.

Gina Pereira and Manuel Amaral jointly serve as the privacy contacts and persons responsible for protecting personal information handled through this website. Privacy requests may be sent to the email address below.

03Information we collect

Individual assessment answers, age and gender remain in the visitor’s browser and are not included in a contact request. The website may record a random completion identifier, the three resulting patch matches, anonymous recommendation counts, a referral code, referral visits and the selected language.

If you submit the optional contact form, we collect the information you choose to provide, which may include your name, email, telephone number, country, province or state, town or city, postal or ZIP code, preferred language, referral source, message, top three matches and requested type of help.

The private CRM may later contain client status, assignment, tags, follow-up dates, notes, communication history, reminder consent, unsubscribe status, purchases, product, quantity, value, currency, reorder date and follow-up outcome. Technical logs may include an IP address, browser or device information, timestamps and security events.

04Why we use information

We use submitted information to respond to requests, explain assessment results, manage consultations and client relationships, prepare requested post-purchase materials, document purchases, schedule follow-ups with separate consent, maintain security, prevent misuse, meet legal obligations and understand anonymous assessment and referral activity.

Depending on the location and purpose, processing is based on consent, steps requested before or during a client relationship, legitimate interests in operating and securing the service, and legal or accounting obligations. Optional reminder or marketing consent may be withdrawn at any time.

05Sharing, service providers and international processing

Advertising measurement is optional and requires your consent; see the marketing cookies section.

Information may be processed by website hosting, database, authentication and email providers acting on our behalf, including ChatGPT Sites/OpenAI infrastructure, Cloudflare and, if automatic email delivery is activated, Resend. These providers may process information in Canada, the United States, the European Union or other locations under their own security and contractual safeguards.

When you deliberately open the official Super Patch shop, official quiz, a social network, WhatsApp, Gmail, Outlook or another external service, that service’s privacy policy applies. We may also disclose information when required by law, to protect rights or security, or during a legitimate business transfer with appropriate safeguards.

06Retention and security

Contact and CRM records are reviewed periodically and kept only while reasonably needed for the client relationship, follow-up, dispute prevention and stated business purposes. Inactive lead records are normally deleted or anonymized about 24 months after the last meaningful interaction. Purchase, accounting and legally required records may be retained for up to seven years. A minimal unsubscribe record may be retained to respect the opt-out. Anonymous aggregate statistics may be retained without direct identifiers.

Access to the CRM is restricted to authorized owners. Reasonable administrative, technical and organizational safeguards are used, but no internet or storage system can be guaranteed completely secure. A suspected privacy incident will be assessed and reported where applicable law requires it.

07Your privacy rights

Canada and Quebec: you may ask whether we hold your information and request access, correction, deletion, withdrawal of consent or, where applicable, computerized portability. You may also raise a privacy complaint with us or the Commission d’accès à l’information du Québec.

European Union and Portugal: where the GDPR applies, you may request access, rectification, erasure, restriction, objection and portability; withdraw consent without affecting earlier lawful processing; and complain to your data-protection authority, including Portugal’s CNPD.

United States: depending on your state and whether a law applies to this activity, you may request confirmation, access, correction, deletion or a portable copy and may appeal a refusal. You may use an authorized agent where permitted. we will not discriminate against you for exercising an applicable privacy right. We will honour legally applicable universal opt-out signals for activities to which they apply. Advertising measurement is optional and requires your consent; see the marketing cookies section.

We may need to verify your identity before completing a request. Some information may be retained when required for transactions, accounting, fraud prevention, legal claims or security. We aim to respond within the period required by the law that applies to the request.

08Browser storage and anonymous statistics

Advertising measurement is optional and requires your consent; see the marketing cookies section.

Aggregate recommendation and referral statistics are business analytics, not medical records or clinical research. Shared cards and invitation links do not include individual assessment answers, wellness priorities, contact details or purchases.

09Communications

Submitting the contact form authorizes Gina or Manuel to respond about that request and manage the resulting client relationship. It does not automatically enroll you in every marketing or reminder program.

Day 1, 3 and 7 observation reminders require a separate recorded confirmation. You may withdraw optional communication consent or unsubscribe at any time. Necessary messages about an existing request or transaction may still be sent where permitted.

10Children

Find Your Patch is intended for adults and is not directed to children under 13. We do not knowingly collect personal information online from a child under 13. If we learn that this occurred, we will delete the information unless it must be retained by law. A parent or guardian may contact us about a child’s information.

11Changes to this policy

We may update this policy when the website, service providers, business practices or applicable laws change. The date above identifies the current version. Material changes will be presented through an appropriate website notice when required.

12Nicole Goncalves affiliate requests

On Nicole's page, the optional help form sends your submitted name, email, optional phone and message, preferred language and three patch matches to Nicole Goncalves at nicole.leiria@gmail.com so she can respond. A separate record and the time of consent are kept by Find Your Patch for follow-up and privacy requests; these requests are not added to Gina and Manny's client CRM. Individual quiz answers, age and gender are not sent to Nicole. You can use the privacy contact below to request access, correction or deletion. Submitting this form does not subscribe you to marketing.

13Contact and privacy requests

To access, correct or delete your information, withdraw consent, ask a question or make a privacy complaint, contact: